As information work has become digitized, the work that many of us do on a daily basis has become less visible. Chances are it will never be seen, or recognized. What is more, the time, effort, and talent that is wasted on doing the wrong things won’t be seen either. Neither value-adding nor non value-adding work is visible.
- Making it as easy to sharing what we do with as little effort as possible
- Capturing information about our activities and interactions with information resources and other people
- Creating a transparent digital work environment where we can see what is going on, who is doing what, when, where
Instead of putting our hopes to technology to improve productivity, introducing one tool or application after the other, we should really strive for simplification, and discuss how we can work smarter. It is equally important to reflect on what we shouldn’t do, what tools and features we shouldn’t have, as it is to reflect on what we should do, and what tools and features we need to get the work done.