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Wednesday, February 11, 2009

Employee First Customer Second - True beauty comes from within

8:44:00 PM Posted by Oscar Berg No comments
The IT services company HCL shares its very simple but insightful business philosophy in a presentation on slideshare.
"HCL realized that in service industry the value gets created not in the back office but in face to face interaction between the customer and employees. Hence it is more important to empower employees so that they deliver more value to the customers. When an employee is delighted, he will delight the customer."


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